The Rust Belt Chronicles

Last evening, I was watching an online program and it brought back some painful memories about customer service and everybody involved. ...

  Saturday, we travelled to the heart of Amish Country in Wayne County, Ohio. The peak colors of fall had passed a week ago, so I w...

  We’ve seen the history of mass during the Industrial Revolution . It has taken the form of: production, factories, transportation, f...

Businesses spent huge sums of dollars advertising their product or specialty; yet the closest contact often fails to engage the customers...