The Rust Belt Chronicles

Reminder : I will be speaking on Caroline Gavin’s podcast show on BlogTalk Radio , Purposeful Pathway on February 27th . I am looking ...

One of the ideas of the Industrial Age was the use of scripts. Phone scripts, greeting scripts and even answers to common questions ...

I received a new lease on life when my job was eliminated at cubicle nation. Quite some time ago, I underwent a metamorphosis of sorts ...

Have you ever worked for a toxic workplace? It’s usually apparent by noticing the employees tension upon entering the hallowed halls....

For decades we wondered why survey results were somewhat hidden criteria. We scratched our heads wondering why the obvious issues were...

In the Industrial Age- gatekeepers and permission controlled the scene. If we thought of a new idea, the first question always asked of...

Some businesses become so distracted by committees, meetings and the “push” of their immediate attention, the vital questions are no l...

One of the problems in business is the lack of support from management. Management should be a buffer between the frontline of the busines...