Somebody is Everybody's Customer!

Last evening, I was watching an online program and it brought back some painful memories about customer service and everybody involved.

During the program, the restaurant business was going badly with customers dissatisfied with their dinners at a frightening rate and when the server was asked if it bothered him. All he could say was: “You have to learn to not let it get to you personally, in order to work here.”

LEADERSHIP BEHIND GROWTH

Have you ever witnessed the collapse of a process, organization or department day after day?  I have and it hurts. Perhaps even more frightful is the fact that it’s accepted and appears to be all that is expected of people. That is truly sad.

I’ve watched an organization attempt to improve processes to a point and the internal power struggles often resulted in management turnover. Each time it happened, the end result weakened with less service. The bigger the organization grew the less control it had and the outcome became the norm.

We use to joke that if the service offered today stopped, we wouldn’t see much of a difference. That’s how bad it was.

WHO CARES?

I attempted to let my thoughts be known, because I cared and have seen far better service. My comments weren’t appreciated and fell on deaf ears. The management style is stuck in this “see no, hear no evil” mode and basically the biggest fear is “not being the person to stick their neck out.” The fear of opening a can of worms might prevent the career climb of the ladder, so they invite the typical downward spiral behavior.

There comes a point in time when you must protect your own sanity. What it should have been was a realization it was time to find another job.

PARALYSIS BY ANALYSIS 

When you witness an organization so dysfunctional that it fails to follow its own blueprint; there’s no hope. I often talk about how easy it is to accept mediocrity, but this behavior is beneath mediocrity.

Poor leadership with growth and denial is a huge problem. The end result is always the same. Everyone who partakes loses.

Some know it, some don’t get it and some- really don’t care!

Which are you?

Until We Meet Again,
 Jim Carver

Author: The Legacy of David A. Wells- The Lexington High School “Band of Gold”
Something Meaningful that Matters!
www.successthroughmusic.com

http://jimcarver.blogspot.com/

Disclaimer- Books and links on this website contain affiliate marketing sources between Jim Carver and third party companies. I only recommend products, brands and businesses that I strongly support. Photos used on this site are used courtesy of the original authors and in no way endorse The Rust Belt Chronicles or my work. Thank you.

How You Can Make a Difference!

There comes a time in your life when you must take a stand. Whether it’s the bully on the block, the narcissistic boss or the broken system; sooner or later- enough is enough. If you’re waiting for the right time to do something, it’ll never happen. It starts with one voice and that voice is yours.

Maybe you’d like someone else to lead the charge?  Don’t hold your breath. We’re all waiting for someone else, so it’s going to be a long wait. That’s why it has to be you. Someone has to be the leader and it must be you.

I’ve spoken out many times for what I believe in and what I am against. I’ve taken risks and will continue to do so. It isn’t about winning or losing, it’s about doing right verses wrong. At the end of the day, I can look in the mirror and know I stood for a cause, belief or circumstance and made a difference.

We teach our kids to “just say no to drugs” but as adults we compromise our integrity, morals and beliefs just to fit in the crowd, job or neighborhood. Is it any wonder they would have a tough time when Mom and Dad submit to peer pressure? Behavior becomes an accepted norm once nobody cares. Governments and organizations understand this fact and use it to support their cause.

Once nobody cares the next assumption becomes relevant. It's the accepted sordid truth, though it’s not. When nobody takes a stand the lines become blurred and it’s difficult to change. They’ll call you ‘crazy’ and use you as an example of convenience.

Deep down you will know you’re different and it’s ok. Because you are the one who takes a stand and will bring us back to the truth. Together, we will succeed. We can’t do it without you.

Stand-up, because- this is your time!

Until We Meet Again,
 Jim Carver

Author: The Legacy of David A. Wells- The Lexington High School “Band of Gold”
Something Meaningful that Matters!
www.successthroughmusic.com

http://jimcarver.blogspot.com/

Disclaimer- Books and links on this website contain affiliate marketing sources between Jim Carver and third party companies. I only recommend products, brands and businesses that I strongly support. Photos used on this site are used courtesy of the original authors and in no way endorse The Rust Belt Chronicles or my work. Thank you.

The Mask of Toxicity

Have you ever worked for a toxic workplace? It’s usually apparent by noticing the employees tension upon entering the hallowed halls. Sometimes, an entire industry shares the same atmosphere. It’s a cold vibe that exists when an organization is built upon profit and greed.

Sadly, the style permeated from the top-down is the root of the problem. The Industrial Age was loaded with organizations seeking greater power and control in the workplace. The management style was effective to increase profits for years. In the last few years it has become the downfall of many organizations.

Years ago, employees (and children) revolted by forming Unions. This buffer was needed due to factories hiring cheap child labor. The Unions helped to establish laws to prevent children from being hired and safety regulations. In those days, it was common for children to lose fingers, toes and limbs, resulting in entire family incomes being lost.

We’ve come a long way from those days, but we have so much more work to do!

A majority of toxic workplaces have their own compassionate mission statement, but how they operate has nothing to do with that philosophy. When greed overtakes a business, it’s the beginning of the end- individually and collectively as an organization. The narcissistic style of management sooner or later catches up with organizations bent on sucking the life out of their own companies and employees.

Corruption is a by-product of greed. It undermines the best companies and destroys from within. When leadership focuses solely on profit it usually turns a cheek to everything else. The status quo is all that matters.

Money spent on advertizing is wasted on the snowball of public opinion. Invariably, one bad decision is followed by another. Denial is a powerful and dangerous imposter for those seeking justification. Yet, she is all they have to seek approval.

The tension and stress associated with being trapped in this toxic environment isn’t worth the sacrifice. The headaches, anxiety, ulcers and fear associated with working in this type of situation aren’t worth paying the price for a paycheck. Most experts recommend seeking employment elsewhere. I must agree.

You deserve better. Life is too short to spend in a toxic workplace. Trust me.

 You’ll be glad to remove the mask of toxicity.

Until We Meet Again,
 Jim Carver

Author: The Legacy of David A. Wells- The Lexington High School “Band of Gold”
Something Meaningful that Matters!
www.successthroughmusic.com

http://jimcarver.blogspot.com/

Disclaimer- Books and links on this website contain affiliate marketing sources between Jim Carver and third party companies. I only recommend products, brands and businesses that I strongly support. Photos used on this site are used courtesy of the original authors and in no way endorse The Rust Belt Chronicles or my work. Thank you.

Raising the Bar of Leadership!

 

“Do not take the agenda that someone else has mapped out for your life.”
― John C. Maxwell

Hold On

The quest to push “the powers in charge” is simply a call for integrity and accountability. One of the main reasons for the lack of those morals is fear. Management plays the fear card and employees respond. Government practices the same measures. Although those in hallowed offices and chambers view it as a form of strategic marketing management- it's not!

A plan designed to hold people in fear, keeping them from recognizing truth and limiting their resources. In truth, it’s a deployment of walls within a calculated plan to harness your mind and productivity. Business and Government have manipulated the public successfully for years. The plan worked extremely well until it contributed to the fall of the Industrial Age.

Blinded By the Light

Greed, power and corruption led to a blinded future. The outcome few cared about. The end-game played out and the deck was stacked. Those who bought into the cycle of fear lost. Only a few walked away unscathed.

The gatekeepers under those at the helm are actually fueled by a higher degree of fear and caution. The ability to placate both ends of the spectrum, while maintaining position or elective status is a stressful job. Selling out their souls for a title to serve the employees or voters in mass requires the skill to not recognize “the man in the glass.”

Come Together

We need people to become involved in politics and business for honest reasons. The heck with party lines- let’s fix something broke. Recognize the playing field and develop a sound strategic plan based on principals to bring integrity and accountability back to our purpose in life.

Stop the whining and babble. We want honesty, truth and something worth standing up for. We want to feel alive and live a purposeful life.

Last Train to Clarksville

 I believe we have forgotten our strengths and our ability of courage to create change. We’ve become numb from listening too much, believing everyone else’s agenda or just plain given up.

Enough’s- enough, let’s reclaim our spirit, our freedom and our rights.

What can you do to create positive change today?

“We cannot become what we need by remaining what we are.”
― John C. Maxwell

Until We Meet Again,
 Jim Carver

Author: The Legacy of David A. Wells- The Lexington High School “Band of Gold”
Something Meaningful that Matters!
www.successthroughmusic.com

http://jimcarver.blogspot.com/

Disclaimer- Books and links on this website contain affiliate marketing sources between Jim Carver and third party companies. I only recommend products, brands and businesses that I strongly support. Photos used on this site are used courtesy of the original authors and in no way endorse The Rust Belt Chronicles or my work. Thank you.

Should We Follow the Leader?

One of the common problems here in the Rust Belt is the lack of leadership. Perhaps it’s due to living in a “small town” mentality or because so few good paying jobs exist. Ducking the obvious questions and failing to recognize problems seems to be fashionable. When a leader allows position, money, or status to interfere with “doing the right thing” we have a bigger problem.

News Media

Years ago, news reporters built their reputation by asking the hard questions, un-covering stories and following leads. Now it’s about the advertisement revenue and in most cases- nothing else matters. Reporters used to take risks, a voice of reason and hold society accountable. Locally, all we are left with is a liberal newspaper seeking social media approval, being ever so careful not to hurt advertiser’s feelings.  

This lowers the bar for everyone.

Corporate Management

Corporate management is so concerned to move up the ladder or protect their positions, problems don’t exist. The only real problem is when they are able to avoid the leak. So, generally the problem is the person who reports the bad news. The plan to shutdown the point of question invariably becomes the point of attack.

Whatever happened to- Don’t shoot the messenger?

--Again, the bar is lowered and the outcome is a message of everything’s roses.

Hardly!

Stay in Line-Follow the Sheep

The saddest fact is young people witness these acts of poor leadership techniques and believe it is acceptable or the norm. The public believes everything is fine. Monkey see, Monkey do.

Eventually, a large part of society has been so blinded, so mislead that it fails to recognize right from wrong. The message sent is nothing matters except money, greed and position. Everything is fine, just sit back and let us run the ship.

That little ice-burg we just hit was nothing. Keep dancing. After all, we are the Titanic!

Just the Facts

Far better to question authority, use a fact checker or follow-up the situation yourself. Push the powers to be to ask the right questions and hold those responsible for answers. Never settle for- “No” or “I’ll get back with you.”

Settling for the norm ensures mediocrity or worse. Relying on someone else to have your best interests at heart is a mistake. It’s only their own agenda that matters to them.

If you are unable to get results going up the chain of command- stop contributing to the product, find a new job or remove yourself from the situation., Writing helps, because in today’s social media rage articles get noticed quickly and most businesses hate bad publicity. Sometimes, it’s the last source to seek change.

Encouraging integrity from our leaders  raises the bar of accountability, reduces the need for transparency and encourages truth.

By seeking purposeful questions we will hold those accountable for meaningful answers!

Anything less is lip service.

Until We Meet Again,
 Jim Carver

Author: The Legacy of David A. Wells- The Lexington High School “Band of Gold”
Something Meaningful that Matters!
www.successthroughmusic.com

http://jimcarver.blogspot.com/

Disclaimer- Books and links on this website contain affiliate marketing sources between Jim Carver and third party companies. I only recommend products, brands and businesses that I strongly support. Photos used on this site are used courtesy of the original authors and in no way endorse The Rust Belt Chronicles or my work. Thank you.

Boom Town to Doomed Town?

A long time ago Mansfield, Ohio was a booming mega-factory city. Now it is represented with boarded-up, graffiti riddled houses and decay. While driving near the downtown area, you often discover houses hidden behind overgrown weeds, shrubbery and trees.  



The former:Westinghouse World Headquarters (see website header for current photo)

It’s been said during its heyday you could quit one good paying factory job and be hired at another- all in the same day. Not anymore.

Healthcare appears to be the best paying income in town with fast-food jobs being the most widely available. Consequently, it’s not unusual for folks to work two or three different jobs to stay afloat.

Mansfield has many people unemployed. Drugs have overtaken some neighborhoods to the point of no return. Welfare recipients and people on disability are the norm here. Arson is  nearly the front-page daily news. Not a pretty picture!

We didn’t reach this level of instability overnight; no it took several decades of erosion to get to where we are today.

Diversity and Leadership?

Some might say we lack diversity. Others say we failed to attract new business or lacked planning for the future. I would agree with all of those assumptions.

Our leaders failed to lead. Instead, the core players spent years locking-out other businesses from becoming competition. If the “good ole boys club” couldn’t control it or make money off it, the business wasn’t welcome.

It’s impossible to diversify without competition. The focus was never on where we we’re going. Greed was all that mattered. Consequently, when the existing businesses changed or dissolved; another hole was left in the void.

Help is On the Way?

 

Several years ago, a community of business people formed an organization to attract outside interest and bring new businesses into our area. I became suspicious when I noticed many of the members were from the same groups of people who for decades were related business owners and charter members of the “good ole boys club.”

I was hoping Mansfield was going to make a serious effort to plan and attract new businesses. Then it was announced the organization was going to focus on improving existing business, first. What a surprise, some things never change!

Our Only Plan?

The only new proposal that I am aware of is attracting warehousing business since we’re located halfway between Cleveland and Columbus, Ohio with an airport and railroad nearby. Empty buildings and warehouse facilities are numerous. Unfortunately, most of these buildings are owned by the club members. Great idea, if you’re looking for a fleece (I meant lease).

Photo by: THart2009

Mean Town

I’ve had members of city council tell me they wouldn’t open a business in downtown Mansfield. The fear of crime and lack of people downtown ensures this attitude. People don’t have money to spend and that does make it tough on entrepreneurs or possible small business start-ups. The existing business owners must have a courageous heart of steel and I respect their resolve.

What We Need!

Perhaps no city has a greater need to grow and prosper. We lack so many options, and choices. Mansfield, Ohio has so many needs to be filled, yet the opportunities are scarce. Why?

Without consumers we stagnate. We become hardened. Our dreams die. Our taxpayer base is shrinking. Decent paying jobs are part of the answer.

We need leaders that can lead.  We need young people who are passionate and have a vision about creating a future and the courage to follow through with a plan.

We must end the current gatekeepers of cronyism within politics and business.

We must create something sustainable or we will forever be nothing more than rust!

Until We Meet Again,
 Jim Carver

Author: The Legacy of David A. Wells- The Lexington High School “Band of Gold”
Something Meaningful that Matters!
www.successthroughmusic.com

http://jimcarver.blogspot.com/

Disclaimer- Books and links on this website contain affiliate marketing sources between Jim Carver and third party companies. I only recommend products, brands and businesses that I strongly support. Photos used on this site are used courtesy of the original authors and in no way endorse The Rust Belt Chronicles or my work. Thank you.

The Recipe for Failure and the Path to Success!

Some businesses become so distracted by committees, meetings and the “push” of their immediate attention, the vital questions are no longer asked. It’s assumed all resources or possible processes are in place. Nothing could be further from the truth. The larger the organization the easier it becomes to fall into this mindset.

Poor leadership with little accountability from the senior management is the tip of the iceberg. The incompetence flows down to middle management and the lack of proper assessment continues. When the culture of a business is in a state of flux or change, fear becomes the only thing that matters.

Consequently, the organization is spending unnecessary funds, cutting services or budgets to compensate.  The focus on the results never leads to the correct question to improve the situation. Wash, rinse, repeat.

The denial continues because of fear. Nobody wants to be “that guy or gal” and risk their job by taking charge of making decisions or pointing out the real issues. It becomes solely about survival.  

The Recipe for Failure

·        It’s far easier for middle management to blame upper management and vice versa.

·        It’s far easier to spend time putting out fires, than to seek the source.

·        It’s far easier to rubber stamp everything instead of the risk of stepping on someone’s toes.

·        It’s far easier to assume all of our ducks are in line.

·        It’s far easier to operate by fear, instead of leadership.

·        It’s far easier to tackle problems we believe we can resolve, instead of the real issues.

·        It’s far easier to attend a “generic how to seminar” or hire a company who wants to tell you what you want to hear in order to achieve re-occurring business.

The Path to Success

 

Management and employees need to have the ability to offer suggestions and ask “why?” When the sub-culture of an organization is based on fear the costs are staggering. The manifestation of a larger problem exists when the culture of a business isn’t in-sync with the organizational goals.

I am now offering consultation advice services for businesses that want to turn their situation into a successful business strategy. Let me assist you in discovering the recipe for success. It doesn’t cost a small fortune and the only requirement is to have an open mind and willingness to change the internal dynamics of your business.

Don’t allow fear to permeate throughout your organization. The first step of any successful philosophy is admitting a problem exists. I have the ability to discover and develop a structured plan to resolve what is keeping your company from “doing something meaningful.” 

I won’t tell you what you want to hear. I will address the action needed to turn your organization into a winner. Together, we can map a plan of success for your business!

Please contact me, if I can be of assistance to your organization, business, or non-profit. Thank you!

jimcarver55@hotmail.com

 Until We Meet Again,
 Jim Carver

Consultant, Author and someone who cares about:
Something Meaningful that Matters!
www.successthroughmusic.com

http://jimcarver.blogspot.com/

Disclaimer- Books and links on this website contain affiliate marketing sources between Jim Carver and third party companies. I only recommend products, brands and businesses that I strongly support. Photos used on this site are used courtesy of the original authors and in no way endorse The Rust Belt Chronicles or my work. Thank you.

Leader or Gatekeeper?

Photo used courtesy of:ndanger.

When you first became a manager or supervisor did you feel special? Perhaps you thought you were recognized because of your intelligence, problem solving skills or leadership abilities.

 

I hate to disappoint you. In all likeliness it was due to your ability to submit yourself to company loyalty. You weren’t necessarily the best candidate due to your skill set or work history.

 

Gatekeepers are chosen to protect the company at all costs- nothing more. The minute your loyalty is in question, you’re position is history.

 

Being a Gatekeeper is similar to a being a member of a cult. You become a member of the mysterious inner circle of protection within the hallowed halls of the company. This typical well paid position has its roots in the manufacturing era.

 

Times have changed, however; many companies are still operating in the past. Those businesses will continue to struggle until they change management styles.

 

Leaders serve their people and customers. Gatekeepers serve the company.

 

You are either one or the other. Do not confuse the difference.

 

It is impossible to confuse the outcome!

Until We Meet Again,
 Jim Carver

Author: The Legacy of David A. Wells- The Lexington High School “Band of Gold”
Something Meaningful that Matters!
www.successthroughmusic.com

http://jimcarver.blogspot.com/
 

Disclaimer- Books and links on this website contain affiliate marketing sources between Jim Carver and third party companies. I only recommend products, brands and businesses that I strongly support. Photos used on this site are used courtesy of the original authors and in no way endorse The Rust Belt Chronicles or my work. Thank you.

 

 

 

The Narcissistic Style of Management

Corporations and businesses have an obligation to serve their customers and employees. We’ve seen managers who mistakenly abuse their authority as a gesture of their passion for the organization and are often rewarded for their aggressive style of manner.

Brief History Lesson: How the Narcissistic Boss was Born

Here in the Rust Belt, this type of narcissistic behavior is an ongoing problem. The poor behavior started in the factories. Over the years the need for a secondary class of workers fueled the manipulation of minds, status and the lowering of workers expectations. Thus the herd was formed.

But who is going to make sure the workers stay within our parameters and build widgets every day? The schools had teachers to instruct, the factory needed this type of person with far more authority. Someone who could create fear and increase the flow of widgets was desired. The Boss was created.

Somehow the race with competition and greed upped the ante. Enter the narcissistic boss!

Narcissistic Style of Management

Individuals who display cut-throat acts of superiority towards employees cause an incredible amount of psychological and mental harm to morale and emotions. Organizations that see this as a positive strength are ensuring a poor work performance, bad reputation, financial loss and their eventual demise.

If you somehow offend or disagree with this type of person, their quest turns into a personal vendetta for the good of the company. Narcissists receive it as a form of rejection and you will pay dearly. After all, a narcissist is never wrong; they are perfect. If you don’t believe me, just ask one.

The company mantra, dogma, slogan or mission statement is merely a desperate attempt at lip service at this point. The fact is: Nobody’s buying what you’re putting out as truth.

Starts at the Top

Companies hire aggressive people knowing that individual will control the workers and create fear to motivate their staff. This must change. Businesses are seeking the wrong behavioral role model to lead.

Eventually thousands or millions of dollars will be spent on surveys, consultants, meetings and marketing to seek improvement. Entire projects will be created or gutted, perhaps redesign the flow of business or even rebuild. (Just think what might have been accomplished financially instead of throwing money away.)

The Dog made me do it!

No different than an alcoholic denying the real problem for the root of their misery. It’s a top-down problem. When was the last time your organization looked in the mirror?

My Argument

We should be weeding out individuals with narcissistic tendencies, not seeking to hire, promote and reward selfish behaviorisms.

Hitler found it easier to start a war than to become an art student in Vienna.

Ideas to Create a Healthy Work Environment

·        Have a social and moral obligation to follow the “Golden Rule.”

·        It’s not about you, it’s about everyone.

·        When you’re wrong admit it. Being humble is good.

·        Your responsibility is to lead and serve, not seek and destroy.

·        Your mission is to inspire people, instead of creating fear and distrust.

Anything less is unacceptable!

Until We Meet Again,
 Jim Carver

Author: The Legacy of David A. Wells- The Lexington High School “Band of Gold”
Something Meaningful that Matters!
www.successthroughmusic.com

http://jimcarver.blogspot.com/

Disclaimer- Books and links on this website contain affiliate marketing sources between Jim Carver and 3^rd party companies. I only recommend products, brands and businesses that I strongly support. Photos used on this site are used courtesy of the original authors and in no way endorse The Rust Belt Chronicles or my work. Thank you.