Making Connections?

Reminder: I will be speaking on Caroline Gavin’s podcast show on BlogTalk Radio, Purposeful Pathway on February 27th. I am looking forward to chatting with Caroline and honored to be her guest. The show airs at 1:00 pm on Wednesday and if you miss it “live” you can catch it here.

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It seems we share a common problem with other bloggers, business owners and organizations. In order to succeed you must connect with people. It doesn’t matter what you’re selling, pitching or want to become. Until you have built a loyal following, nobody really notices your efforts.

Connections are the new economy. Most of our shopping is done online through companies we’ve come to trust. Twenty years ago, we would’ve had second thoughts about trusting anyone online with our credit card information. Today, it’s a common practice.

In today’s economy connections are everything. Whether it’s customers or employees our ability to connect is what builds trusting relationships. It’s not about you or me. It’s about others.

Most CEO’s, presidents and management have a new role to fill and don’t have a clue how to win the confidence of their customers and employees in order to create a culture where everyone is connected. The top-down style of management is dead. The Industrial Age had its day and many companies that haven’t figured this out are slowly dying.

The top-down approach was always focused on the person higher –up the ladder. The CEO’s concern was keeping the board of trustees happy, the CFO was concerned about the CEO, and the supervisor was concerned about keeping their manager happy. Who cared about the employees and customers? Nobody!

During the Industrial Age the assumption was people had to have what you offered. Choices were limited. The Internet has allowed us to become a global economy. That’s why the top-down style of management totally misses the boat. That ship has sailed and is likely not coming back soon.

In the Industrial Age, it wasn’t imperative to establish a relationship; it was a matter of driving business through advertisement. The choices are so vast now, there is only one-way to survive- by building trust and connecting with those that matter most to your success. Companies are building trust through offering their services online; twenty-four hours a day, seven days a week. How are going to compete?

That’s why billboard ads are useless. Nobody pays much attention to those targeted signs. If people have a connection with you they care, if not; you’re wasting money that could’ve been spent on your resources (your employees and customers). They are the one’s seeking your loyalty.

The employees and customers are the bottom line. Not your stockholders, board or mantra. You only have two choices- connect or stay disconnected.

Every day you hesitate to connect you’re losing ground. When a car is disconnected from a train it has no momentum, it’s dead on the tracks. The remaining cars are able to travel faster and gather more steam for the journey. Disconnecting is isolation.

Sitting idle on the tracks of life is no comfortable position. While some see managing without the top-down approach as a loss of power, it’s really your only chance to remain powerful and become noble.

Until We Meet Again,
 Jim Carver

Author: The Legacy of David A. Wells- The Lexington High School “Band of Gold”
Something Meaningful that Matters!
www.successthroughmusic.com

http://jimcarver.blogspot.com/

Disclaimer- Books and links on this website contain affiliate marketing sources between Jim Carver and third party companies. I only recommend products, brands and businesses that I strongly support. Photos used on this site are used courtesy of the original authors and in no way endorse The Rust Belt Chronicles or my work. Thank you.

The Strategic Plan

It’s been an interesting week here in the heart of the Rust Belt.

On Tuesday, I joined my wife as being laid-off from the same employer. Nearly 65 years of loyalty, wiped-out six months apart. With no insurance for either one of us beginning in February it’s been a race to take care of a three-month pharmaceutical supply and look into a surgery I put-off for a year or more.

Good News/Bad News

After visiting a physician (who now practices with a different healthcare system) for what I believed was a meniscus tear, the x-rays and MRI came back normal. The bad news is: I have a rare bone disease that causes my knee to buckle invariably while walking. Which equates to a bigger problem- who will hire a 56-year old male that walks like a crippled person at times?

Watcha’ Gonna’ Do?

The best option all along was to hire myself. I’ve gotten several ideas in mind to generate my own income and no longer be “someone’s cog in the system.” I am amazed in the short time I’ve been unemployed with the ideas I’ve gotten and hopefully a couple of those projects will pay the bills. We are only limited by the constraints- we place upon ourselves.

Being the Best

I was blown away by the accommodations the physician and his staff attempted to arrange after explaining my insurance would expire in a week. My former employer’s orthopedic department nearly laughed at me on the phone when given the same opportunity. Not quite the “expert care” advertized! My co-payment would have been less if the surgery and physician care was done in-house.

Upon explaining our situation to the physician, his jaw dropped and his comment was: “Unbelievable.” It was pleasant to learn his views and thoughts were exactly the same as mine. He truly sympathizes with the employees affected by the Strategic Plan and layoffs. I overheard his nurses say: “I’ve never had to arrange a standard procedure so quickly.”

You and your staff have my loyalty, trust and heart. I knew you would come through on such short notice and I am so grateful for your efforts! I will never forget your integrity, passion and commitment towards your patients.

The Theater of Pain

We were told less than 1% (25 or so) of the employees would be affected by the layoff, but judging from reports I am hearing, it could have been more. The organization did not file a report with Ohio WARN for a mass layoff (of 50 or more employees) so It's possible another layoff could happen. During my travels around town today, I am hearing word on the street of their partnership deal has already been signed and the average citizen can’t  understand why it is being kept secret from the employees.

My thoughts are it makes the partnering party look like the good guy once the deal is announced and the layoffs are already done. I have yet to hear of any management or administration positions being eliminated. My wife believes around 14 LPN’s will be affected after providing advice to that group. Sadly, I learned of another couple who was/is employed and signed mortgage papers for a house the night before her spouse was laid-off, Wednesday.

Many of us had decades of employment and are over the age of 50, some folks affected have spouses or children with disabilities and their former employer was the only source for affordable insurance. Some of those people are single mothers with children. My heart and prayers go out to all of those families.

My Pride and Joy

Last night, I wrote the introduction to my new forthcoming book. I thoroughly enjoyed it. This weekend I will focus on laying out the chapters. For me, writing is the most therapeutic exercise possible.

 It shouldn’t take but a month or two to finish this expose. My original idea was to wait until I retired to write the book. Thanks to my former employer that day will likely be February 1^st!

Until We Meet Again,
 Jim Carver

Author: The Legacy of David A. Wells- The Lexington High School “Band of Gold”
Something Meaningful that Matters!
www.successthroughmusic.com

http://jimcarver.blogspot.com/

Disclaimer- Books and links on this website contain affiliate marketing sources between Jim Carver and third party companies. I only recommend products, brands and businesses that I strongly support. Photos used on this site are used courtesy of the original authors and in no way endorse The Rust Belt Chronicles or my work. Thank you.

Leader or Gatekeeper?

Photo used courtesy of:ndanger.

When you first became a manager or supervisor did you feel special? Perhaps you thought you were recognized because of your intelligence, problem solving skills or leadership abilities.

 

I hate to disappoint you. In all likeliness it was due to your ability to submit yourself to company loyalty. You weren’t necessarily the best candidate due to your skill set or work history.

 

Gatekeepers are chosen to protect the company at all costs- nothing more. The minute your loyalty is in question, you’re position is history.

 

Being a Gatekeeper is similar to a being a member of a cult. You become a member of the mysterious inner circle of protection within the hallowed halls of the company. This typical well paid position has its roots in the manufacturing era.

 

Times have changed, however; many companies are still operating in the past. Those businesses will continue to struggle until they change management styles.

 

Leaders serve their people and customers. Gatekeepers serve the company.

 

You are either one or the other. Do not confuse the difference.

 

It is impossible to confuse the outcome!

Until We Meet Again,
 Jim Carver

Author: The Legacy of David A. Wells- The Lexington High School “Band of Gold”
Something Meaningful that Matters!
www.successthroughmusic.com

http://jimcarver.blogspot.com/
 

Disclaimer- Books and links on this website contain affiliate marketing sources between Jim Carver and third party companies. I only recommend products, brands and businesses that I strongly support. Photos used on this site are used courtesy of the original authors and in no way endorse The Rust Belt Chronicles or my work. Thank you.

 

 

 

Bigger = Better?

Businesses spent huge sums of dollars advertising their product or specialty; yet the closest contact often fails to engage the customers.

Does anyone actually listen to the "Big Box" greeter?

Photo by: dno1967b.

Nothing against the greeter, but why not allow the employee the freedom to express himself in his message? The opportunity exists to create a remarkable first impression, instead of allowing the employee to bore everyone with a script message.

The message you are sending is the workers aren’t creative, can’t be trusted, or have the ability to think for themselves.

We employ computer geeks whose only ambition is to earn a commission. The next time you purchase a computer do your own research on a specific product and ask the sales person a few questions. It is shocking to hear the answers or observe their lack of knowledge. The big box store trains the employees to be “pushy”, aggressive and sell the additional warranty. Nothing else matters!

Sadly, this is part of the dumbing-down of the American worker and customers. The attempt to control the outcome has overtaken personalization.  The employees and customers are just a statistic.

We used to employ people and give them tools to work with to increase the company sales and the customer experience. We wanted to standout and prove we could make a difference from offering something in exchange for valuable insight.

 Instead, the message is “we are all the same.” You, me, the employee, everyone!

The good news is the Internet allows us to research and review any product available. Social media has given us the ability to discuss our questions before buying. No need for scripts or obnoxious sales people, just the facts and opinions.

The opportunity exists for smaller business to “dazzle” customers and build a following by word-of-mouth sales. Entrepreneurs know in order to compete with “big box” companies personalized service is a huge advantage. Many people want to see, touch and experience the product prior to purchasing.

The industrial age took us into mass manufacturing for the masses. The post-industrial age will lead us back to a simpler time. The return of the "mom and pop shops" that understands the need to give people what they really want is the future.

Give customers a unique quality experience and you have purchased their loyalty for life!

Until We Meet Again,
 Jim Carver Author: The Legacy of David A. Wells- The Lexington High School “Band of Gold”
Something Meaningful that Matters!
www.successthroughmusic.com
www.bestofvegaswebsite.com
www.paradisefitgranola.com

Show us you are- Who you say you are!

Photo by: Martin Howard

Companies create slogans.

They strive to market it to death.

It’s another chant, a way to get noticed and be heard.

But what is the actual internal message?

I thought so.

The advertizing dollars spent to market the “image” is really a mirage.

In the scale of creating an image, you’ve failed by “attempting to have it your way.”

The spin is only cleanup for damage control central.

Show us you are- who you say you are.

Anything less, doesn’t matter!

Until We Meet Again,
 Jim Carver Author: The Legacy of David A. Wells- The Lexington High School “Band of Gold”
Something Meaningful that Matters!
www.successthroughmusic.com
www.bestofvegaswebsite.com
www.paradisefitgranola.com